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An organization’s billing contact is the person responsible for its payment methods, subscription plan, and add-ons. Horizon sends invoice emails to this person. Billing contact status is separate from the person’s organization role. The contact can be an Admin or Member, and assigning the contact does not change their organization role or server access. Organization admins can reassign the billing contact without becoming the contact themselves.

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Change the contact

1

Open Billing

In Horizon, select the organization and open Billing.
2

Choose a member

In the Billing contact card, select Change billing contact. Search for and select the organization member who should manage billing.
3

Confirm the change

Select Confirm change. The selected member becomes the billing contact. The previous contact can no longer manage payment methods, plans, or add-ons as the billing contact and stops receiving invoice emails.
Horizon records the new contact immediately and synchronizes the invoice email address with its billing providers in the background. The updated email address may take a short time to appear in external billing systems.

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Eligible members

The new billing contact must be a current human member of the organization with an email address. Both organization Admins and Members are eligible. Service accounts cannot be billing contacts. If the person does not appear in the selection list, confirm that they have accepted their organization invitation and have an email address in Horizon. See Members for the membership lifecycle.

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Member removal

Horizon prevents an organization admin from removing the current billing contact through the Members page. Reassign the billing contact first, then remove the previous contact. If the Billing page shows that no billing contact is configured, contact Horizon support before changing the plan, payment method, or add-ons.

Members

Invite, remove, and review people in your organization.

Roles

Review organization roles and the access they grant.